Shipping Policy

Order Processing:

Our goal is to prepare and dispatch your order as quickly as possible. However, processing time may vary depending on the volume of orders we're handling at the time (especially on new-collection launch days or during holiday seasons).

Shipping Times:

The delivery times shown at checkout are estimates only, not guaranteed dates. Once your order leaves our facilities, the time it takes to reach you depends on the carrier and the shipping method selected.

• Estimated time for Mainland Portugal: 2 to 5 business days.
• Estimated time for the Islands / Europe: 5 to 10 business days.
• Estimated time for outside Europe: 10 to 15 business days.

External Factors and Delays:

We want your clothes to reach you as soon as possible, but there are situations beyond our control. Transit time can be affected by external factors such as carrier delays, adverse weather conditions, strikes or unforeseen logistical issues. We appreciate your patience and understanding should any of these situations arise.

Order Tracking:

As soon as your order has been processed and handed over to the carrier, you'll receive a confirmation email with a tracking number so you can follow your item's journey to you.

Customer Support:

If your order has significantly exceeded the estimated time and the tracking isn't updating, don't hesitate to contact us by email at: info.support@flacko17.pt. We'll do everything we can to help resolve the situation with the carrier!