F.A.Q.

How do I pay for my order?

We currently accept the following methods of payment: ShopPay, Visa, MasterCard, American Express, Maestro UnionPay, Apple Pay, Google Pay, MB WAY, Multibanco and Paypal.

Why do my billing and shipping addresshave to match?

We require that your billing and shipping address match as an additional step to prevent credit card fraud.

I placed a successful order but whydidn’t I receive a confirmation email yet?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not receivedan email after one hour, please check your junk mail folder. If you think you entered an incorrect email, pleasecontact us using the contact form with your order numberand last name and we will re-send your confirmation.

Do you accept returns?

Yes, please refer to the Returns section.

How can I contact you?

Please e-mail info.support@flacko17.pt with any questionregarding your order.

Can I track my order?

Once your order is shipped, you will get a confirmation anda tracking number from the delivery company

When are particular items released?

Most of our items do not have set release dates. Pleasesign up for the Flacko17 newsletter. From there you will be able to subscribe to receive email alerts each time werelease a product.

I've added an item to my cart, but it is now sold out.

Products on our site are sold on a first come, first servedbasis. While you are in the process of checking out, another customer may have completed the purchase of thelast available item.